ICF International (ICF) was in a pickle. Its medical plan offerings were on track to trigger the ACA’s excise tax in 2018, and while they knew they had to make a move toward consumer-directed health plans, they didn’t want to force employees into CDHPs if they weren’t ready to make the change.
If they were to reduce their tax liability along with overall cost of medical benefits without inciting an employee riot, they were going to have to do it gracefully.
ICFI decided to offer two new CDHPs alongside their current offerings so employees wouldn’t have to make a move unless they were comfortable. Because of the way they structured their plans, they were forecasting a 20% rate of enrollment.
Thanks to ALEX’s ability to walk employees through important decisions in an interactive and personalized way, CDHP enrollment rates soared. Instead of the 20% they had been hoping for, ICF achieved a 50% rate of enrollment, driving enormous cost savings.
“Very helpful walk-through of plan features. In particular, explaining the out-of-pocket prescription costs (which initially worried me under CDHP II) and that the HSA money can accumulate year after year.”
Employee, ICF International